This time of year, business owners are wrapping up 2017 and looking ahead to 2018. A recap of 2017 shows you not only what happened, but what you did to make it happen. As you look to your strategic plans for 2018, ask yourself these four questions: What happened in 2017 that was NOT a resultContinue Reading
Think about it. Would you do business with you? Look at it from your customers’ perspective. What are the reasons your customers select you? Is it because you are a local business? Is it because you’ve contracted Telus customer service for customer support? Is it because you’ve been producing quality metrics continuously? Because you stayContinue Reading
As a kid on the playground, it was easy to spot a bully. He or she was the one stealing lunch money, pushing others down in the sandbox, or the ringleader of the group pointing and laughing at the little guy with glasses. How easy is it to spot a bully in the workplace? ResearchContinue Reading
Were you the kid in school with perfect attendance? I envied them. Those kids were rare, only one or two in each class. They got accolades and a nice certificate signed by the principal, just for showing up! There was one girl in my elementary school that did not miss one day from First GradeContinue Reading
Workplace diversity has been a hot topic for decades. Most of us have been through diversity training once or twice. So, what’s different now? The social climate. Interracial marriages account for 12% of U.S. marriages according to Pew Research Center, and are celebrated this year, 50 years after becoming fully legal in all U.S. states. Continue Reading
A happy worker is a productive worker, common sense says, but despite some studies that claim to reveal this correlation, over 70 years of research has not yet proved the axiom true. Little wonder: It’s a tough thing to measure. These are subjective concepts, after all. What it means for an employee to be “happy” andContinue Reading
You love setting goals — too much, perhaps? Yes, goals can be great. Used the right way they bring teams together, drive effort and announce to the world your intentions to achieve. But there is a darker side to goal-setting, one that can undo everything it’s meant to accomplish. In 59 Seconds: Think a Little,Continue Reading
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