Employee
Customer Service Skills – How We Can All Improve
23 Minutes
Course Objectives:
Without our customers, we wouldn’t be in business, and none of us would have jobs. That’s why it is important for every employee in every department of every workplace to develop a customer-oriented focus and always provide excellent service.
The main objective of this course is to teach you ways to improve the service you provide to customers. By the time this course is over, you should be able to:
- recognize that we all have customers and share responsibility for customer satisfaction
- understand what customers expect from us
- handle customers’ problems effectively
- help improve overall customer satisfaction
